Presents

Feature : Chaos as retailing strategy at Big Bazaar!
> ICRIER Report: Big retailers snuffing out small traders
> Indiabulls finalises acquisition of Piramyd Retail
> Reliance scales down Fresh, opens TimeOut
> Gitanjali buys out US jewellery chain
> DFS bags Mumbai Airport Retail Contract
> KK Pant takes over at VF Arvind Brands
The Big News

Leaked ICRIER Field Report’s damaging find :

Big retailers snuffing out small traders

Selective leaks through the national press (including HT Mint) have indicated that the ICRIER Report will substantiate the adverse effect that organized retailers have wrought on small, local retailers. In particular this has translated into a steep 16% decline (10% annualized) in sales and profits for 800 surveyed small stores located within a 2-5 km radius of newly opened national chains. This is all the more damaging in comparison to a control group of 800 stores outside the 5 km zone which recorded a 2% increase in sales and a 5% increase in profits. There is, however, little or no impact on employment at these same stores although 17% of them indicated that they had cut back on the workforce. Over half the small retailers gave ‘competition from branded retailers’ as the major cause for their decline. The retailer’s business responses included improvements in their stores – display, merchandise, self service – and defensive tactics – cutting expenses, prices, staff.

ICRIER (Indian Council for Research on International Economic Relations), a semi-government research outfit and think tank, conducted the research on the orders of the Prime Minister’s Office. The initiative was taken up by Congress President and UPA Chairperson, Sonia Gandhi who wrote to the PM earlier this year indicating concern on a politically sensitive area. The survey on the impact of big, branded retail chains on unorganized small stores was started in Mar this year. The sample included 800 small stores located within a 2-5 km radius of newly opened chain stores. During the survey another 800 stores outside this range were taken up as a control sample for benchmarking. Mint reported that the survey results have been out for a month but would be officially submitted to the Government only next January because of its politically sensitive nature.

Lobbyists for large retailers state that the report is relatively neutral on job losses, that lower sales and profits are inevitable with keener competition that benefits consumers and that many of these issues will get ironed out in the long run when the Indian retail industry restructures. It is unlikely that the position of the Government will change with the results which are along expected lines. It will, however, give the opposition a stick to wield and delay still further the opening up of the Indian retail sector to large retailers whether Indian or foreign. The Government has another pending report with the National Council for Applied Economic Research (NCAER) which is focused on effect of FDI on agriculture. The Minister of State for Industry, Ashwani Kumar has told the Rajya Sabha that the Government will only review its policies once it receives both reports.

Carrefour entry targeted for 2009
The € 97-billion retailer Carrefour has registered two companies - Carrefour Wholesale Cash & Carry India Pvt Ltd and Carrefour India Master Franchise Company Pvt Ltd – as a precursor to its India entry. New office premises have been leased in Gurgaon. According to French Newspaper La Tribune, it is targeting entry for 2009. With FDI restrictions in India unlikely to ease, their entry strategy is to take the wholesale ‘cash-n-carry’ route like Metro and Shoprite. Unlike Wal-Mart, Carrefour’s overly conservative approach has seen it talk to many potential Indian JV partners over two years but without conclusion. Now it is reported that three have been short listed: retailer Tata Trent, real estate developer DLF, and the audit firm of Birla fame, Lodha. While the back-end will have cash-n-carry stores, the front end will be run by the JV partner. The proposed hypermarkets will range in size from 50,000 to 100,000 sqft. The retailing focus will be fresh produce and low prices. This will likely involve contract farming.

Landmark Group to launch Gloria Jean’s coffee chain
The Dubai based Landmark Group is planning to launch Gloria Jean’s coffee chain in India. Over the first four years, Rs 40 cr will be invested to open 90 outlets. Gloria Jean’s is a US based coffee chain. The Landmark Group already has a business unit in India, Citymax, headed by MD Ravi Saxena to develop hotels and restaurants. The first outlet is expected to be opened as early as Feb next in Mumbai, followed by Delhi and Bangalore. A franchising model will be sed for expansion. The established coffee chains in India include Café Coffee Day, Barista, Costa Coffee, etc which do a business estimated to be Rs 500 cr.

DFS bags Mumbai Airport Retail Contract
DFS has bagged the lucrative Mumbai Airport (Chatrapati Shivaji International Airport) contract for duty-free retailing spread over 24,000 sqft. This follows the termination of the contract with ITDC-Aldeasa by Mumbai International Airport Ltd (MIAL) that presently runs the airport. It is reported that the combine wanted to re-negotiate their huge Rs 570 cr contract. DFS was the number two bidder with a minimum guarantee of Rs 260 cr. The contract also stipulates a revenue share (above a stipulated amount) with MIAL. Operations are to start as early as Jan next. DFS is a subsidiary of the giant Paris based luxury group, LVMH. It operates over 150 shops at major airports around the world.

M&S to dump Planet Retail & take-on minority partner
The growing promise of the Indian and Chinese markets has prompted the $16 bil, UK based retailer, Marks & Spencer into a strategic re-think. In India this is translating into shifting from the current ‘franchised’ model to direct Company control of the existing 20 outlets. On the ground, this would mean terminating the agreement with the Indian franchisee, Planet Retail. M&S would then set up a JV for India of which it can take a 51% ownership as per present FDI guidelines. The Company is reportedly in discussion with a few Indian companies for such a JV partnership. Inside reports now indicate that the shortlist consists of Trent, Mahindra and audit firm Lodha & Co.

Revamped Nirula’s targets 200 stores by 2010
The recently acquired and revamped Indian fast food chain, Nirula’s is targeting 200 stores by 2010. Currently the chain has 56. The Company feels that their formats and relative affordability would find favour in class II and III towns. This would include towns such as Meerut, Pathankot, Ludhiana and Moradabad. Multiple formats are being offered: Nirula’s family restaurant, food courts in malls, ice cream and beverage kiosks, express booths in petrol pumps and railway stations, and casual dining outlets called Potpourri. The investments required for the expansion will exceed Rs 100 cr.

ITC scales down rural retail
ITC’s admission of hurdles in rural retailing led it to curtailing an aggressive rural retailing program. The Company is now proceeding cautiously with ‘farm linkages’ as opposed to ‘rural retailing’ as the new mantra. The scaled down version now is to open 50 new Choupal Fresh stores, clustered in 10’s around each town, over the next two years with a budget of Rs 200 cr. Another format will be the cash-n-carry for fresh produce. The present one at Hyderabad has been successfully supplying to hotels, restaurants and push-cart vendors. The other focus will be on growing the fresh produce supply chain to established food retailers in addition to the current Food Bazaar and Q Mart.

Reliance scales down Fresh, opens TimeOut
Faced by determined opposition from ‘small India’, Reliance India has scaled down its Reliance Fresh roll-out but is continuing unabated with its other formats. Reliance Fresh four year target has been reduced to 1500 from 2000. Currently there are 430 such stores. This reassessment acknowledges the protests by small local traders and intermediaries of fresh produce and the wide political support that this has generated. This has particularly slowed roll-outs in West Bengal, Kerala, Orissa and Uttrakhand. In UP it has shut down existing stores, sacked staff and withdrawn totally. Surprisingly, some of the rivals such as Subhiksha have not be affected so severely and even continue with expansion plans. Reliance Retail has launched its books and music chain with the opening of its first TimeOut store in Bangalore. The range of products includes toys and gifts. The spacious 21,000 sqft store has a Karaoke studio for customer recordings, a reading bar, a kid’s wall and a cafe. Another 47 TimeOut stores are planned by 2010 with the next 40,000 sqft store coming up in Gurgaon next month. Rumour has it that Reliance is close to buying out India Book Depot, the largest book distributor in the country.

Violent Kerala protest targets modern retail
A protest called by an affiliate (AIYF) of the ruling CPI political party, targeting modern retail in Kerala turned violent. Across the state protesters marched up to outlets of Big Bazaar, Reliance Fresh, Fabmall and Spencer. Many turned violent. At Thiruvananthapuram, the marchers clashed with the police and damaged the Big Bazaar outlet damaging signage, lamps, glass panes and other fittings. Nineteen protesters were arrested but later released as a result of intervention by the ruling CPI. The protesters claimed that corporate giants were hurting small traders by monopolistic tactics.


Market Watch


The NV Retail Index last Friday was 146.31. This was a decrease of 1.64 points (1.1%) over the previous week.
The NV Retail Index is a capitalization-weighted market index reflecting the performance of 'retail related' equities on the BSE.

NV Retail Index
146.31
20th Dec 2007
Company Name
Price as on 02/04/07
Price as on 20/12/07
%Change
Company Name
Price as
on 02/04/07
Price as on 20/12/07
%Change
Bata India
136.65
240.15
75.74
Shoppers Stop
615.35
490.45
-20.50
Celebrity Fashions
71.15
68.75
-3.37
Titan
814.8
1484.70
82.22
Liberty Shoes
150.1
130.80
-12.86
Trent
676.7
659.60
-2.53
Pantaloon Retail
377.85
667.40
79.28
Vishal Retail
-
775
-
Piramyd Retail
65.55
191.95
192.83
Zodiac
247.2
542.50
199.46
Provogue India
446.1
1254.45
181.20
Kewal K. Clothing
181
382
111.05
Koutons Retail
-
775.10
-
Sensex
12455.37
19162.57
53.85


Indiabulls finalises acquisition of Piramyd Retail

Indiabulls Real Estate Ltd, a new entrant to the Retail Industry, has proposed acquisition of Piramyd Retail. Indiabulls will be buying the 63.9% shares for an enterprise valuation of Rs 208 cr. An open offer or Rs 74.73 has been made for the remaining shares. The loss making (half yearly loss of Rs 45.9 cr in Sep 2007) retail chain, controlled by the Ashok Piramal Group, currently operates six department stores (Piramyd Megastore), twelve supermarkets (TruMart) and three gaming centres (Jammin). The acquisition will give Indiabulls a quick entry into the booming Indian retail industry. Their proposal includes an investment of Rs 1500 cr into 30 greenfield hypermarkets. The company is wholly owned subsidiary of Indiabulls Financial Services Ld.

Subhiksha delays IPO plan by six months
India’s most successful discount grocery chain, Subhiksha has delayed its planned IPO by at least six months. Officially, the delay is to seek a more opportune time for the offer. Immediate financial requirements can be met by internal accruals and the balance by bank borrowings. The IPO was to have mopped up Rs 350 cr for a 10% stake dilution to fund an aggressive expansion and acquisition spree. ICICI Ventures holds a 30% stake. Subhiksha currently has 1050 outlets with 4000 targeted by 2010.

Vishal Retail seeks additional funding
Although riding high on its recent IPO (Rs110cr in June), Vishal Retail is seeking additional funding for an enhanced expansion plan (one million sqft). The second-stage expansion is beyond the one million sqft presented earlier for the IPO. The promoter, Mr Ram Chandra Agarwal is suggesting equity dilution to raise additional funding in six months. Investment Bank HSBC has estimated that the chain will require Rs 50cr next fiscal and another Rs 300 cr in 2009-10. The Company also plans to shift its dependence on apparel sales from 60% at present to 45% in three years. A new area of focus is consumer durables.

Kwality seeks PE funding for overseas expansion
The Rs 78 cr, Delhi based restaurateur, Kwality Group is seeking private equity funding to finance expansion including overseas. The Group is ready to dilute up till 18% of its equity. The Group currently has 47 outlets under the nameplates Kwality Express, Gaylord, Chopsticks Express and Bread & More. It is looking at offshore outlets in Dubai, Abu Dhabi, Kuwait and London. On the domestic front, the Group is targeting malls as well as hospitals, where it already has a few outlets.


NewsVision.in
Realty Watch


JLL property rep ort puts Delhi as most expensive

The Jones Lang Lasalle Asia Pacific Property Digest (Jul-Sep ’07) puts Delhi as the most expensive city for retail property. A comparison of various cities is given below:


STATISTICS OF PRIME RETAIL SPACE IN CITIES ACROSS INDIA FOR JULY-SEPT 2007

City
Vacancy Rate
(in percentage)

Gross Rent
(per sq. mt/annum)

Capital Value
(per sq. mt.)

Delhi/ NCR
10.9
45,208
410,985
Mumbai
7.9
38,750
353,882
Bangalore
1.0
20,667
186,529
Chennai
0.5
9,300
83,958
Hyderabad
0.8
20,796
185,139
Kolkata
0.9
35,521
316,231

SOURCE: JONES LANG LASALLE ASIA PACIFIC PROPERTY DIGEST THIRD QUARTER 2007

Parsvnath Retail registered
With the comment, “We plan to get into retail business in the next one year or even sooner,” Chairman Pradeep Jain committed Parsvnath Developers Ltd. to entering the Indian retail industry. At the moment there are no concrete details but a subsidiary called Parsvnath Retail has been formed. The Company is also in search of a partner who would develop the back-end. Rumours have suggested Carrefour but there seems to be nothing beyond preliminary discussions which the French retail major is having with all possible suitors. Parsvnath’s claim on retail is its retail developments: currently holds 5 mil sqft of retail space with 30 mil targeted including the development of 30 malls. The Company is the fourth largest real estate developer in India.

Phoenix Mills takes control of two regional developers
The Atul Ruia promoted, Mumbai based Phoenix Mills is giving fuel to its real estate development ambitions. It is taking over control of two regional developers. This includes UP based Big Apple Real Estate and Indore based Entertainment World Developer. Phoenix has acquired 60% of the former in exchange of shares in its Agra Market City project plus a cash infusion of Rs 80 cr in Big Apple. Big Apple plans to build malls in UP in North India including Lucknow, Kanpur, Agra, Bareilly, Meerut, Dehra Dun, Varanasi, etc. The Indore developer is being acquired for a reported Rs 450 cr. EWD has 25 sites fit for mall development in Central and South India. One mall is already operational while four are expected to be operational next year. The proposed acquisitions is part of a strategy by Phoenix Mills to become a major player in mall development. Phoenix Mills has been pushing the concept of ‘Market City’ – a mega real estate project spanning hypermarkets, home stores, 7-8 departmental stores, entertainment, hotels, mall, commercial space and service apartment.

Unitech proposes to open 50 malls
Real estate developer, Unitech Ltd is to focus on opening malls – 46 within the next two years. Although the Company has only two malls (Great India Place-Noida, Metro Walk-Saket, New Delhi) at the moment, the required investment of Rs 20,000 cr will be raised from internal accruals and debt. The added space will total 60 mil sqft. Initially metro cities (Mumbai, Kolkata, Chennai, Bangalore, Hyderabad, Delhi NCR) will be targeted followed by Tier II (Chandigarh, Lucknow, etc) cities. The metro malls will be about one million sqft each. Construction has already started in six malls. The malls will be a mix of retail, leisure & recreation, and hospitality.

Pantaloon sues DLF, JLL on Gurgaon property
With good retail real estate in short supply, the inevitable has happened – a court tussle between a retail major and real estate behemoth. Pantaloon Retail has filed for an injunction in the Delhi High Court to prevent DLF from granting possession of 110,000 sqft of prime real estate property in the latter’s South Point Mall in Gurgaon to a third party. Pantaloon’s contention is that it signed an agreement to lease the space three years earlier at a specified price when the mall was still on the drawing board. Now when the mall is ready for occupation, DLF has offered it to Reliance Retail at a much higher price which is now prevailing. Jones Lang LaSalle Meghraj have been named as co-defendant as they brokered the deal. In the past, developers have had the upper hand but in this case they may have met a tough litigator.


HR Watch


Dabur’s starts recruitment for retail chain

Indicating its seriousness in entering retail, Dabur India has initiated a recruitment drive for its proposed chain to be called H&B Stores. The new recruits include two expatriates at the senior level. Mr Graeme Fraser has been picked up from Hong Kong based Li & Fung to head buying and merchandising.

PEOPLE
KK Pant takes over at VF Arvind Brands

VF Arvind Brands has at last found a replacement for its departed head, Darshan Mehta. KK Pant has taken over as MD. His work antecedents include 20 years in brand and marketing with Future Brands, Indus League and Madura Garments (part of the original team). VF Arvind Brands is a JV between US based VF Corporation and the Lalbhai promoted Arvind Brands. Their brands include Lee, Wrangler, Nautica, JanSport, Kipling and Riders.

Deepak Deshpande back with Bata India
Deepak Deshpande, the erstwhile Bata India high flier is re-joining Bata India after a gap of over a decade and a half. On 1st Dec he will take over as VP-Retail. Many see this as a first step before he takes on the MD role. Deepak is currently CEO-Retail of Sports Station – the franchisee chain for Nike and Levi’s. Earlier Mr Deshpande saw a stint in Bata headquarters in Toronto, Canada and with US footwear distributors.

Fazle Naqvi quits LMG Brands
The CEO of the Landmark Group promoted LMG Brands, Fazle Naqvi has quit. There are various reports of his plans. This include retreating to Canada. Another suggests that he will launch a start-up for fashion brand marketing backed with VC funding. Fazle was with the original Madura Garments team (1990’s) and then co-founder of Indus League.

Rising Attrition


"The attrition rate has gone up from 1-2 % per month levels in 2001 to 5 % per month today. High salaries in the BPO space is partly responsible for this."

-Govind Shrikhande
CEO, Shoppers' Stop

“As per our retail rollout plan, the total number of employees will reach 55,000 people by 2010-11 across all functions… We have developed a framework to tackle attrition… We have recently given employee stock option to around 400 executives who are working in retail.”

-Santrupt B Misra
Group Director (HR)
Aditya Birla

 


Brand & Media Watch

Dabur’s ‘New U’
Dabur’s new chain, H&B Stores is to launch private label products under the ‘New U’ umbrella brand in six months. The product range will be in the wellness category and will be 20% less than similar MNC brands.

LMG Brands launches ‘Springfield’
The Dubai based Landmark Group prooted, LMG Brands has launched a Spanish brand, Springfield. Two standalone stores have been opened in Mumbai and Bangalore. Internationally Springfield boasts of a turnover in excess of 9 mil euros and a footprint of Europe, Mexico, Middle East and Asia Pacific. The pan in India is to open 20 stores in the next two years. The brand will sport men’s casual wear line and perhaps women’s wear later.

Reliance Brands in JV with Italy’s Sixty Group
Reliance Brands Pvt. Ltd. is in the process of signing up a JV with Italy’s Sixty Group. This will enable the Reliance Company to bring in their brands including Miss Sixty, Energie, Killah and Murphy&Nye. The $900 mil Sixty Group is one of Italy’s fashion trend-setters present in over 100 countries and with many Hollywood clients. The JV will be under the permissible single brand FDI guideline which will enable 51% of the JV to be controlled by the Italian Company. The JV will rollout 56 individual, up-market brand stores in the first tree years. Reliance Brands was set up recently by the Reliance Group with ex-Arvind Brands honcho, Darshan Mehta as head to bring in international brands.


News Round Up

Café Ritazza The Rs 400cr food service provider, Radhakrishna Hospitality is planning to accelerate the expansion of its retail arm under the nameplate Caffe Ritazza. Ten will be opened in the next year and a half. The first opened at Mumbai airport last year while the second one has just opened. The overseas chain specializes in locating the cafes at airports, motorways and railway stations. Radhakrishna Foods also has 800 vending machines for coffee and is planning to add snack food vending.

Maspar opened its eighth store of contemporary home furnishings at Delhi’s prime market, South Extension on 22nd Nov. Sprawling over 3500 sqft, the flagship store carries Maspar’s wide range of home fashion. Maspar’s next store is to open soon at the Ishanya, a specialty mall for interiors at Pune.

Shubh Jewellers
Rajesh Exports Ltd has announced that it will launch a new jewellery chain called Shubh Jewellers. The target is to open 100 franchised outlets across Southern India.



Peacock Alley
The US based premium bed and bath brand has tied up with Alok Industries for an India entry. The range will be retailed through stand alone stores and department stores such as Shoppers’ Stop. Alok Industries own 15 H&A stores but these are considered unsuitable as they are ‘value-for-money’ formats.

S.Oliver’
India’s premium apparel exporter, Orient Craft, has quietly launched two exclusive stores in Delhi and Mumbai called ‘S.Oliver’ which carries a collection of a premium German fashion brand. Over 70 stores are planned in the next three years. The Company hopes to partner other international retailers and premium brands. After four years, the expectation is that 30% of the revenues would be from retail. The current export turnover is Rs 750 cr.

Metro Cash & Carry has already started construction on a Rs200cr investment to open outlets in Kolkata and Mumbai by Apr 2008. The stores’ total floor space will be 75,000 sqft. The German wholesaler has been carefully navigating political hurdles and court cases but has come out unscathed so far. Unlike the Hyderabad store, its two stores in Bangalore do not trade in fresh produce as the APMC Act prohibits them from accessing the farmer directly. Metro has a customer base of 100,000 registered buyers in Bangalore and 60,000 in Hyderabad.

NTC The Public Sector textile giant, National Textile Corporation is looking at spinning off its retail operation as a separate company. This would then be run as a JV with a private sector partner who would manage the chain. The contender for this is the Future Group. NTC currently has 113 company owned and run retail stores selling textiles from nationalized BIFR mills. The PSU disposed off surplus prime mill land in Mumbai last year.

Barista The Italian coffee major, Luigi Lavazza SpA which acquired the Barista coffee chain (Mar 2007), is investing Rs 105 cr for further expansion over two years. The chain will expand from the current 175 outlets to 220 by Mar end and thereafter at the rate of 100 outlets every year. Offshore outlets will increase from the current 9 (Oman, sri Lanka) to 20 by Mar end. In India the chain will penetrate Tier II towns. There will be a three tier pricing policy which will depend on the town. An example given is Meerut where the price for a coffee will be 20% lower than that of Delhi.


Dominos
Pizza India is planning to invest Rs 250 cr over three years to expand its network of stores cum delivery centre and to upgrade its manufacturing facilities. The stores will be increased from the current 180 to 500 during this period. Turnover is targeted at Rs 1000 cr by 2010.

Staples Future Office opened its first office stationery outlet in Bangalore. The plan is to open 50 standalone and 100 shop-in-shops. Smaller ‘express’ formats will be opened in office buildings. The projected turnover in the fifth year is Rs 500 cr. The chain is a JV between the $18 nil US based Staples Inc. and the Future Group.

Amway India The Rs 800 cr direct selling retailer is planning to add a range of new products to its current 85 product offerings. A new category will be introduced which will include water purifiers, air treatment machines, cookware etc. Additional products in personal care and skin care will also be introduced.

HyperCity the Shoppers’ Stop promoted hypermarket chain has launched a shopping catalogue in a fran chise association with UK based Home Retail Group. Branded HyperCity Argos, shoppers can access the printed catalogue at home and order on the telephone. An online browsing facility has also been provided.


International News

Indians abroad
Pearl to acquire UK distributor

Gurgaon based exporter, House of Pearl Fashions, has signed an MOU to acquire a 50% stake in UK based distributor, FX Imports. Pearl will retain management control and will have the option to acquire the balance 50% over five years. The purchase by Pearl will be routed through its UK based subsidiary, Poeticgem. FX supplies imported fashion apparel to mid-market retailers in the UK. Its turnover last fiscal was Rs 80 cr.

Gitanjali buys out US jewellery chain
Gitanjali Gems has bought out a US based jewellery chain, Rogers, for Rs 80cr. An all cash deal of $20 mil has been made for the 46 stores. Only last Dec, Gitanjali purchased a 97 outlet, loss making US chain called Samuels Jewellers Inc. The Company intends to invest another $15 mil in the US to consolidate its expansion. Gitanjali also announced a 50:50 JV with the Italian jewellery and watch major Morellato and Sector Group. This will enable the Company to manufacture and assemble branded watches at upcoming SEZ’s.

US
Discounters reap shoppers gloom in the US

The slowing US economy and less discretionary income in shoppers hands is benefiting discounters such as Wal-Mart. Increasingly shoppers in the US, feeling financially stressed and eager to cut their expenditure, are being more price and credit conscious resulting in their ‘trading down’ in terms of brands and retail stores. Brands such as Starbucks and Coach are being seen as unaffordable. Discount retailers have already recorded an 8% growth over last year and experts feel that chains such as Wal-Mart, JC Penny and drug store chains such as Walgreen and CVS Caremark will benefit the most from the holiday rush. Traditional department stores such as Macy’s have reduced their sales outlook. This is in spite of the fact that ‘Black Friday’ – the Thanksgiving Day gauge for holiday sales – had a robust 8.3% increase over last year translating into $10.3 bil.

The beneficiary of the season, discounter Wal-Mart, had better than expected sales in the Third Quarter ending Oct 31 with net income rising by 8% to $2.86 bil. The Company claims better results were because of their efforts in controlling expenses and in drawing customers into their US shops earlier than normal for holiday shopping. Another measure was a cut in prices on 15,000 items. A unique initiative in cost control was to schedule hourly employees based on customers in the store.

Nike launches new chain ‘House of Hoops’
Nike is looking at innovative new retail concepts to further business especially in the current downturn. The ‘House of Hoop’ recently opened its first (planned 50 stores/ 3 years)) store in New York City’s Harlem area. The specialty store focuses on the American ‘craze’ for basketball. Customers can watch sports clips, read magazines, customise T-shirts and choose limited-edition footwear, basketball shoes, apparel and equipment. It has been opened in partnership with Nike’s largest retail partner, Footlocker. This may be the first of other concept specialty stores. Nike’s strategy is also to raise its direct sales to customers through its own stores from the present 12% to 15%.

Europe
Benetton posts 8% net growth

Italy based Benetton SpA, posted an attractive 9% growth in net profits (to 103 mil euros) in the first nine months of this calendar. Sales grew by 9.6% (to 1.5 bil euros) during the same period. The Company attributed the growth to increased volumes, broader & more segmented product mix and growth in overseas sales in Russia and India. It is pushing the new Benetton Baby brand for prenatal mothers, babies and toddlers (under 5) and will open 50 sales points next year. An geographical focus for new Benetton stores is Eastern Europe and Russia.

Topshop sets sights on China, US
UK based fashion retailer, Topshop will open its first store in China next year and in the US in September. In China the retailer has already booked rental space at the Shanghai Superbrand Mall. European competitors Zara and H&M already have stores in this mall. In the US, the British retailer was all set to rollout its first shop in Manhattan (New York) in September next year. The Broadway flagship will cover 40,000 sqft over three floors. This is part of an ambitious US plan that will see two more stores in Manhattan and flagship stores on the US East & West including Las Vegas, Miami and Boston.


Feature

Big Bazaar: Chaos as retailing strategy
By Team ThinkTank


Albert Einstein once said, “If at first the idea is not absurd, then there is no hope for it”. In the same vein, not many people can think of opening a super-market on a second floor, or reworking straight aisles into a chaotic network - but it has happened in India. The ‘chaos strategy’ for retailing was recently narrated lovingly by none other than Indian icon, Mr. Kishore Biyani himself in the title ‘It Happened in India’.

The strategy is enunciated by Hans Udeshi, part of the original Big Bazaar team: “Many people find the Big Bazaar’s over crowded. But few realize that it is consciously designed to look just like that.” Mr. Biyani adds: “As Indians, we like bumping into people, chat, gossip and eat all while we shop. Shopping is a form of entertainment for us.” His model is that of a neighborhood market which the Indian consumer is entirely comfortable with.

From visual merchandising and store design perspective, the Big Bazaar formats are not as per international standards. But according to Biyani, that’s not what the Indian consumer wants. He believes more in ‘Value’ and glorifies the American adage ‘A penny saved is a penny earned’. Consumers perceive the ‘chaos look’ of Big Bazaar as that of a ‘value’ store, even if the much better looking and up-market next door Hypermarket offers the same merchandise at lower price.

Last summer at the Gazipur Big Bazaar, a mango seller was strategically placed inside the store, with a mango ‘peti’ hanging round his neck and yelling, “Aam lelo”. It was a very Indian way of selling fruits but it was a hit!

To find out the views and experiences of consumers to this strategy, Team ThinkTank conducted a dipstick survey with 30 odd consumers who visited Big Bazaar, Sahara Mall, Gurgaon (situated on second floor) on a week day. Surprisingly, they had all been to the better looking neighboring supermarket, Spencer’s located in the basement of MGF Mega City, right next to Sahara Mall. However, the consumers felt more comfortable shopping at Big Bazaar because of the schemes and perceived value. The figures 1.1 & 1.2 show the shoppers views on Drop down banners and Price signages displayed in-store.

Mr.Sanjeev Jain, who was shopping with his family at Big Bazaar, summarized the view of many: “We come here for the great deals. Layout doesn’t matter as we are more concerned about the products and the value.” He further added, “We have been to Spencer’s next door, but we feel comfortable here.” There was a word of caution nevertheless: the signages at Big Bazaar should have the ‘Price’ and ‘Onwards’ in the similar font size as otherwise they feel cheated. Refer Signage 1, which is presently used at Big Bazaar & Signage 2 is what the consumer would prefer.

The ‘value’ feel is even for higher cost products such as mobile phones. Nokia N-Series (Rs 16,000) and SonyP1i (Rs 23,000) sell a lot from the MBazaar, mobile counter at Big Bazaar. Another huge VM success is the bins in this format. People actually look for them and pick a lot from these bins.

The long idle wait at the check-out counters which Big Bazaar is known for, actually helps to sell high-end but familiar brands like Olay.

Another shopper Mr.Shobhit remarked “Cluttered hai, but still feels good”. Mr.Gurpal Singh, who was pushing a fully loaded trolley said, “Sub kuch mil jata hai”. He gets the most preferred brands at Big Bazaar as compared to next door supermarket or a grocery shop. Moreover the home delivery system is very convenient. According to him, no other retailer delivers groceries anywhere in Gurgaon within 24 hours.

A contrary view expressed by some is that cash counters should be increased and cashiering made faster. A non Big Bazaar customer, Mr.Manu says, “I would love to shop at Big Bazaar if the merchandise clutter is reduced by 15-20%. I’m OK with the layout though.”

We are sure too that with better access to cash-points, 20% less merchandise clutter (reducing excess stock), and sticking to more conventional merchandise presentation norms, Big Bazaar can attract an even larger following.

The writer can be contacted at +91 9810780149 or e-mailed at swati@studioatomium.com

 

 


Trends


Competition compels M&S price cut
Marks & Spencer has effected a 35% price cut in its apparel lines with the slogan “Lower Prices are here to stay”. M&S prices which earlier bordered on the ‘luxury segment’ now have UK brand reference points in India including Debenhams, Guess, Next, Miss Sixty and FCUK. The steep cut, the third since its entry into India six years ago, was prompted by competition from other UK brands and retailers including. The longer strategy is also to go for larger stores – a 22,000 sqft store was recently opened at the Ambience Mall in Gurgaon. The product range has been expanded to include M&S Foods. Along with M&S many other brands have also rationalized their prices though by a smaller 10-15%. This includes Espirit, Mango, Guess and Puma. This is also part of a strategy to enter smaller Tier II towns.

Indians prefer family shopping
A recent McKinsey survey on apparel shopping in the BRIC nations (India, China, Russia, Brazil) indicated peculiar Indian habits. While women normally purchase family apparel in all these countries, only in India a large number of men (almost 50%) have the first word on where to shop or which mall to go to. Only a negligible number take such a decision in China (8%) or Brazil (3%). In India shopping, especially on week-ends, men (74%) feel that shopping is a family activity. It is less so in Russia (29%), Brazil (36%) and China (35%). Unlike the rest of the world, the shopping is most often done during festivals or special occasions such as marriage. The results are based on two surveys in November amongst men and women.

Trent & Ebony follow Specialty Store trend
Trent Ltd is planning to add specialty stores for women’s wear and children’s wear to its big box formats (Westside, Star India bazaar) while Ebony is restructuring and switching over entirely. . The reason given by the Tata Company is to move geographically closer to the customer but the real reason is likely the spiraling property rates which make large format stores into cash drains. This seems to be the trend with other retailers also. On the other hand, Ebony Retail, promoted by infrastructure developer DS Constructions, has re-worked its strategy entirely. It now plans to switch over from a department store format, where it has been making little headway, to specialty stores. There will be 4-5 specialty formats each functioning as a separate SBU and each with a foreign partner. Store size will range from 20,000-40,000 sqft. A single holding company will control the SBU’s. The first of these to be activated is home improvement - furniture, furnishings and home decor products. Other formats could focus on children’s wear, women’s wear, health & beauty. A budget of Rs 120 cr has been earmarked for the changeover.


Tech. & Supply Chain

Future Group investing into distribution hubs
The Future Group is investing heavily into major distribution hubs. This is not only through its subsidiary - Future Logistics Solutions Limited – but also through its JV - Real Term Logistics. Together, this would mean an investment of nearly Rs1000cr. Of this, Future Logistics is to invest Rs 400 cr over the next three years into seven mega hubs (upto 100,000 sqft each) as well as 30 smaller warehouses. The Company is targeting a turnover of Rs 800 cr by 2010. On the other hand Real Time Logistics (JV between Future Capital Holding and Aeroterm Mauritius Limited) is likely to invest Rs700cr in one million sqft of similar hubs and warehouses. Some of these will be used by the Future Group.

Tata Chemicals to wholesale fresh produce
Tata Chemicals Ltd is to set up a 50:50 JV with Ireland’s Total Produce to wholesale fruits and vegetables. The JV to be called Khetse Agriproduce India will invest Rs 750 cr in setting up 50 cash & carry distribution hubs by 2012. The first centre will open in Ludhiana in Apr 2008. Sourcing of fresh produce will be directly from farmers. Tata Chemicals presently has 600 rural Tata Kisan Sansar agri service centres that provide inputs and advice to farmers.


Letters to the Editor

I have been receiving your newsletter for sometime now, and thought I should reach out and compliment you on the great job Indian News Vision is doing. Your information is precise and current, and being in this industry, reading your newsletter on a weekly basis helps us stay abreast on all the happenings in the industry…Kunal Bahl, New Delhi.

The article/newsletter was really good both in terms of
knowledge and news…Akshat Raje.

Excellent Updates, I wish I had them during my tenure of service with the retail chain 'SINGER'- would have given me impetus in great improvement of knowledge and the inputs would have helped to succeed the ever sleeping giant Brand- SINGER. We were trying only tactical time tested Singer method of retailing which resulted in its state today. The coverage on Retail developments is commendable…R.R.Balakrishnan, Vice President,
SW Limited, Chennai.


The Final Word

Outrunning a speeding treadmill Year!
It is curtains for yet another year! Overall, it spelled a third straight year of ‘power’ growth for retail. The winners were quite clearly the first movers – Pantaloon, Shoppers, Tata, Lifestyle – for they not only had unbridled growth in their core retailing businesses but were also able to open accounts in totally new formats. The Government – Left/small trader tussles only added to their free run by delaying the entry of international retail giants. While many small players were overwhelmed by deeper pockets (Trinethra, Landmark, The Home Store), nifty and nimble players such as Subhiksha were ready to show a trick or two. Those who milked the markets through IPO’s (Vishal, Koutons) struck oil. There were losers too. The Piramal Group ran out of steam and step and tumbled down the Piramyd. This did not faze many new entrants – especially developers - who only saw the glitter. Reliance’s sheer size mesmerized all but by the close of the year they became a punching bag for ‘small India’. But with a lot more resolve and steam, the Company was looking to re-group and fight another day.

If the retail players galloped into the start of the year, they needed to get off the high horse towards the end. The ‘mistresses’ they serenaded during the year demanded ever increasing commitments. As we go into the New Year, many mountains still loom such as unviable real estate costs, political fallouts and the lurking danger of big brothers overseas. But with many players ready to pick up the gauntlet, it has become a question of who can out-run an ever-speeding treadmill!